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Problem or Failed Installation There are occasions when Autodesk® software products may experience installation problems after failed installs or uninstalls of other Autodesk products. In these cases, it is recommended that you completely remove all Autodesk products from the system and then attempt the new installation on the cleaned system. Solution This solution explains how to uninstall your Autodesk software products and remove any remnants of these products from the system. The end result is a clean system on which you can install your new Autodesk product. Important: Back up any existing customized Autodesk files before you implement the following procedures. Uninstall all Autodesk products 1. On the Start menu (Windows), click Settings > Control Panel. 2. In Control Panel, right-click Add/Remove Programs and click Open. In the Add/Remove Programs Properties dialog box, select the Autodesk product to be uninstalled and click Add/Remove (for Windows® 2000, click Change/Remove; for Windows XP Professional, click Remove). 3. Click Yes when prompted to confirm that you want to completely remove the selected application and all of its components. 4. If you are prompted to remove shared files, click Yes to All, and then click Yes when prompted for confirmation to proceed. 5. After the uninstall procedure is complete, click OK. 6. Select the next Autodesk product to be uninstalled, and repeat steps 3 to 7. Repeat the above process until all Autodesk products have been uninstalled from the system. 8. The uninstall procedure for some Autodesk products requires you to reboot the computer when the uninstall is complete. If this occurs, reboot the computer as instructed and then return to the Add/Remove Programs dialog box after the reboot. 9. After the last Autodesk product has been uninstalled, reboot the computer. Remove any remaining Autodesk files 1. In Windows Explorer, delete the installation folder for each Autodesk product that was uninstalled in the previous procedure.
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delete the
C:\Program Files\Common Files\Autodesk Shared\ folder. Remove any remaining entries for Autodesk products from the Windows registry Warning! Problems caused by improperly editing the Windows registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base at http://support.microsoft.com/support. Use the Microsoft® Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related solution, TS66513. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor. 1. Log on to the workstation as a member of the local Administrators group. 2. On the Start menu (Windows), click Run. 3. In the Run dialog box, enter regedit in the Open box and click OK to start the Registry Editor.
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In the the
Registry Editor, locate the following subkeys and delete them: 5. Exit the Registry Editor. 6. Reboot the computer. Each of the previous Autodesk product installations has now been removed from the system Before reinstalling the Autodesk programs: Use the End Task feature to end any virus-checking programs; disabling a virus-checking program from the system tray may not be sufficient. Virus checking programs may block certain activities (access to the registry, adding/removing/updating DLL files, and so on) that are seen as suspicious, even though these activities are common when installing or removing programs. Several anti-virus programs can be disabled by right-clicking on their taskbar icon and clicking Disable on the shortcut menu. For more information about disabling your anti-virus software, refer to the vendor for that software. Important: It is important that you not only disable the anti-virus software but also use end task to end the anti-virus software. To verify an anti-virus program is not still running in the background as a TSR (Terminate and Stay Resident Program): For Window 95, Windows 98, and Windows Me: 1. Press CTRL+ALT+DELETE. 2. In the Close Programs window, select the anti-virus program and click End Task. For Windows NT®, Windows 2000, and Windows XP: 1. Press CTRL+ALT+DELETE. 2. Click Task Manager. 3. In Task Manager, Processes tab, select the process for the anti-virus program and click End Process. You are now ready to install your new Autodesk products on the clean system.
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Error when starting stand-alone product: 1.1.20 Error Published date: 2003-04-11
Applies to: Issue When you start an AutoCAD 2004 based stand-alone licensed product, a dialog box with the following error message is displayed: A license error has occurred. Contact your system administrator or authorized Autodesk product dealer.
You examine the \Documents and Settings\All Users\Application Data\Autodesk\<productname>\<productversion>\ADLM\<productname>Adlm.err file and see the following message:
Solution This error occurs when another application that uses an earlier version of SafeCast is installed on the computer. The problem occurs due to the location of a SafeCast-specific DLL file. The problem only occurs on Windows® XP with Service Pack 1. To resolve the issue: 1. Search the \Windows folder for the CdaC14BA.dll file. 2. If the file is present, uninstall the AutoCAD 2004 based product. 3. Delete the CdaC14BA.dll file from the Windows directory. 4. Reinstall the AutoCAD 2004 based product. The error occurs only if the CdaC14BA.dll file is present during the installation of the AutoCAD 2004 based product. If the DLL file is recreated by the third-party application after installation the error will not occur.
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Program will not accept the
registration code: In the cases where the application does not appear to accept the Authorization Code, you need to make sure you acquired the authorization code either through online registration with Autodesk, email via Autodesk, or that you called in an registered the application with Autodesk. There is a sticker on the shipping boxes that directs you to go to www.startraining.com/autodesksupport or to email autodesksupport@startraining.com . This sticker also contains an Authorization Code. The Authorization Code on this sticker is the authorization number to access technical support for installation issues, and has no bearing whatsoever on the program inside the box. Any and all Authorization codes for Autodesk products will come from Autodesk and not from any sticker on insert in a product.
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| Need an Activation/Authorization code? |
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Up to the 2002 line of Autodesk products, you needed to obtain an Authorization code to run the program past 30 days. Starting with the 2004 line of products they renamed the term Activation code. Activation/Authorization codes are necessary to run any Autodesk product. In order to obtain your code you can do so after installation via the online wizard. If you do not have access to the internet on the computer you are installing to, you can call the Autodesk Registration and Activation line at 800-551-1490 and they can get you the correct Activation/Authorization code. Only Autodesk can issue these codes.
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| Error when starting stand-alone product: 7.1.29 |
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Error 7.1.29 occurs when one or more of the components that make up the copy protection are either corrupted or missing. The most common reason for one of these files to be missing is Spyware removal software. Most, if not all, of the applications will generate a list of spyware they find on your computer. In these lists you will usually find an entry(ies) for a program called CDILLA. CDILLA, or C-Dilla is the copy protection scheme Autodesk uses on their products. The Spyware removal applications will sometimes list it, but not mark it for removal. If you check the box to remove it, you will get an error 7.1.29 dialog box the next time you try and run any of your Autodesk software. There is only one way to fix this error. You must uninstall and reinstall your software. This will restore the files for the copy protection system. The reason you have to reinstall the entire application is because the copy protection files are integrated into the applications install program - it doesn't have a separate install file, therefore you have to redo the whole thing. You will not have to re-activate your software because the license file is retained on the machine.
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| Where is my Serial Number? |
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You can find your serial number on top of the box on a sticker. The serial number will be highlighted in yellow. Do not lose this number or throw away the box. If you lose the serial number prior to installation - there is no way to recover the serial number and you will have to buy another copy. Serial numbers can only be recovered if you have Authorized or Activated your software successfully with Autodesk!
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| Where is my Activation key (for Discreet/Autodesk Media and Entertainment Cleaner)? |
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Cleaner has a separate Activation Key that you need to locate in order to install the application. This key can be found on a sticker on either the inside front or back cover of the manual. We have also had a couple reports of people finding them on pages inside the manual itself. If you have found the Activation Key and installed the program and need your Activation Code, choose the Activation Code topic at the top of this page.
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| How does the [xxx] function or command work? |
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Questions relating to how to use features of your software are not covered in the support you receive when buying an Autodesk Educational Product. Educational products are entitled to free installation support to help you get your software up and running. Help with using specific features of your software is supposed to handled by your instructor. We realize that sometimes people do need usage support, but since it is not part of our support contract we have to charge for the service. We offer usage support for a fee of $60/hr. If you still would like usage support you can call us at 918.747.9333 or 800.820.1553.
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| How many Activations can I get? |
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Starting with AutoCAD 2005, your license provides for 2 activations of the product, presumably one for your desktop and another for a laptop. If you need access to the software on more than 2 different computers you can either buy an additional seat or use the Portable License Utility, or PLU. The PLU will allow you to temporarily transfer your license for one computer to another so you may use the program on that machine. The original machine will not be able to use the software until you transfer the license back to that machine. The PLU can be found in the Start Menu under All Programs, Autodesk. Read the help file in the PLU application for how to best set up and use the Portable License Utility. For people with AutoCAD 2004 or previous, the license agreement provided for 1 activation. For more you'd need to follow the same process as listed above.
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| Do I need to do anything prior to installation? |
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Before installing any Autodesk software it is highly recommend that you turn off any and all of the following applications you may have installed on your machine:
It has been shown that these program can interfere with the proper installation of Autodesk software. It is highly recommended by Autodesk that you disable any of the above mentioned software before beginning your installation and to leave them off until after you have successfully Activated the software.
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| What are the hardware requirements for my program? |
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Hardware requirements for the various applications can be found at www.autodesk.com - simply go to the products section of the site and choose your program. From there you should be able to find the section dealing with hardware/OS requirements. For Discreet, or Autodesk Media and Entertainment products, you can follow the same procedure at www.discreet.com
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| Will my software run on a Macintosh(MAC) using Virtual PC? |
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The short answer is No. The products state that they will run under Windows XP (or Windows 2000). While you may have a Mac running virtual PC with Windows XP - that does not meet all the requirements. The hardware requirements also not that only Intel and AMD processors are supported. The problem here is not necessarily in the software itself, but in the copy protection. In order to generate a request code and maintain activation various parts of the hardware are used to make sure you are still running the program in the same machine. Running Virtual PC on a MAC makes all the information have to route through another OS which can change the data the copy protection thinks it should be receiving and keep you from being able to run the program. Additionally, the copy protections is looking for results from PC based hardware - a Mac could contain hardware it simply can't recognize. There is no provision for supporting any Autodesk software running on a MAC or Virtual PC.
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